July 16th, 2009

When I connected to Risoria Limited’s servers the program repeatedly crashed.  It started happening in the first few minutes.  I told one of the company’s principals, who was on the phone with me at the time what was happening.  The person tried to brush it off.  Later it was more excuses.  The excuses didn’t add up.  It appears to be a serious bug in their program.  I do not know how many such bugs there are.  I made several offers to reconnect to their servers to confirm that it was an isolated situation which they could then easily fix in a upcoming release, but they only tried to sidestep the issue.  I tend to think there is a quality issue with the program. 

FastTrak Auto Shop Manager by Risoria Limited is eliminated in the beginning of round three. 

They are a relatively young company to our industry with a very small user base.  Perhaps after they have had more experience and more development time I’ll look at them again.