Mitchell 1 Manager Enterprise

Company Information

Mitchell Repair Information Company

Mitchell 1 Enterprise Manager product information

Mitchell 1 Manager Enterprise Limps Through Initial Screening

User reviews of Mitchell 1 Manager Enterprise, shop management software for auto repair shops by Mitchell Repair Infomation Company

Mitchell 1 Enterprise Manager Preliminary Program Evaluation Report

	Score	Comments
7.1 General Ledger Integration/Interface
7.2 Accounts Receivable	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
7.3 Accounts Payable
7.4 Banking	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
7.5 Payroll	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
7.6 Accounting Reporting	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Seven (Accounting) Subcategories
8.1 Write Up and Service Consultation
8.2 Pricing
8.3 Service Invoicing	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
8.4 Cashier / Register	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
8.5 Counter Sales	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
8.6 Returns and Credits	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Eight (POS -Point of Sale) Subcategories
9. Ease of Use / Usability	2	This program is difficult to use. Many users become frustrated and switch to another program within a year.
10.1 Software Reliability
10.2 Password Protected Access
10.3 Audit Trails	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
10.4 Serialization	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
10.5 Database Capacity	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
10.6 Information Privacy	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Ten (Data Integrity, Security and Performance) Subcategories
11.1 CSI	1	Mitchell 1 Manager Enterprise does not have the ability to retrieve and tabulate customer satisfaction data.
11.2 Comebacks	1	Mitchell 1 Manager Enterprise does not have the ability to track data on comebacks.
11.3 Quailty Reporting	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Eleven (Quality Management) Subcategories	1.67
12.1 Integration with Other Shop Equipment	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.2 Web Access for Customers	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.3 Software Shortcuts	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.4 Quick Estimating
12.5 Labor Guides and Parts Catalogs
12.6 Time Clock	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.7 Electronic Parts Ordering
12.8 Productivity and Efficiency Management Reporting	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Twelve (Productivity and Efficiency Management) Subcategories
13.1 Job Costing
13.2 Multiple Profit Centers	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
13.3 Categorizing Work within a Profit Center	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
13.4 Budgeting	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
13.5 Profitability and FInancial Management Reporting
Average of Category Thirteen (Profitability and Financial Management) Subcategories
14.1 System Output Projects Favorable Shop Image	2	The story book concept sounded good in theory but in reality uses too much paper and causes text to appear in the wrong areas making it difficult for the customer to find the information they are looking for. The over all design and appearance of the printed output is below average.
14.2 Reminder Notices	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
14.3 Customer Referrals and Loyalty	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
14.4 Customer Letters	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
14.5 Marketing Reporting	0	Mitchell 1 Manager Enteprise does not meet the required elements of this subcategory. There is no reporting of advertising sources or referring customers.
Average of Category Fourteen (Marketing Tools) Subcategories	2.2
15.1 OEM Service Interval Look Up	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
15.2 Maintenance Needs Tracking
15.3 Customer History
Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories
16.1 Prompts Sales Opportunities During Write Up
16.2 Standardizes Sales Processes	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
16.3 Sales Maximization and Sales Management Tools Reports	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories
17.1 Assignable Fields	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.2 Customized Configurations	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.3 Customizable Documents
17.4 Special Situations Functionality	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.5 Interconnectivity	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.6 Capacity to Accomodate Shop Growth	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.7 Custom Reporting	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Seventeen (Flexibility) Subcategories
18.1 Work Flow Status
18.2 Shop Loading	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
18.3 Dispatching	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Eighteen (Workflow / Dispatching Management) Subcategories
19.1 Customer Authorizations
19.2 Disclaimers	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.3 Electronic Document Management	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.4 Business Planning Tools	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.5 Human Resources Management	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.6 Documents Important Incidents and Information
Average of Category Nineteen (Empowerment of Good Business Practices) subcategories
20.1 Purchasing
20.2 Core Tracking
20.3 Consignment Handling	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.4 Physical Inventory Taking	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.5 Inventory Forecasting	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.6 Inventory Stocking and Reordering	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.7 Bar Coding	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Twenty (Inventory Management) subcategories
Program Section Score
Vendor Section Score	17.33
Total Score

Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.