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R.O. Writer

Company Information

Progressive Automotive Systems

 

R.O. Writer product information

Reliability of R.O. Writer Now a Concern

July 31st, 2009

I have received several reports recently that the more recent updates of R.O. Writer are causing severe crashes that occur several times a day. The reports state that months of trying to get the issues resolved with the vendor have been unsuccessful. Progressive Automotive Systems has even suggested replacing computers. That did not resolve the problems for any of the reporting shops. Data is lost at times when the system crashes. The reports also stated that pleas to upper management of Progressive Automotive Systems corporate have been ignored.

If you have experienced any these or similiar problems, please report your experiences through the online contact form . It’s only by taking time to report such issues what we can alert others and push Progressive Automotive Systems to address the situation.

 

R.O. Writer Preliminary Program Evaluation Report

 
Score
Comments
7.1 General Ledger Integration/Interface    
7.2 Accounts Receivable
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
7.3 Accounts Payable    
7.4 Banking
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
7.5 Payroll
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
7.6 Accounting Reporting
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Seven (Accounting) Subcategories

 

  
8.1 Write Up and Service Consultation    
8.2 Pricing    
8.3 Service Invoicing
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
8.4 Cashier / Register
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
8.5 Counter Sales
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
8.6 Returns and Credits
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Eight (POS -Point of Sale) Subcategories    
9. Ease of Use / Usability    
10.1 Software Reliability
0
 x I have received several detailed reports recently that the last few updates crash the system. Replacing the shop's PC's as recommended by this vendor does not resolved the problems. Data is sometimes lost. Crashes happen several times a day. Progressive Automove Systems has been unable to resolve the problems.
10.2 Password Protected Access    
10.3 Audit Trails
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
10.4 Serialization
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
10.5 Database Capacity
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
10.6 Information Privacy
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.

Average of Category Ten (Data Integrity, Security and Performance) Subcategories

    
11.1 CSI
1
 R.O. Writer does not have the ability to retrieve and tabulate customer satisfaction data.
11.2 Comebacks
1
 R.O. Writer does not have the ability to track data on comebacks.
11.3 Quailty Reporting
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Eleven (Quality Management) Subcategories
1.67
  
12.1 Integration with Other Shop Equipment
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.2 Web Access for Customers
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.3 Software Shortcuts
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.4 Quick Estimating    
12.5 Labor Guides and Parts Catalogs    
12.6 Time Clock
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
12.7 Electronic Parts Ordering    
12.8 Productivity and Efficiency Management Reporting
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Twelve (Productivity and Efficiency Management) Subcategories    
13.1 Job Costing    
13.2 Multiple Profit Centers
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
13.3 Categorizing Work within a Profit Center
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
13.4 Budgeting
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
13.5 Profitability and FInancial Management Reporting    
Average of Category Thirteen (Profitability and Financial Management) Subcategories    
14.1 System Output Projects Favorable Shop Image    
14.2 Reminder Notices
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
14.3 Customer Referrals and Loyalty
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
14.4 Customer Letters
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
14.5 Marketing Reporting    
Average of Category Fourteen (Marketing Tools) Subcategories    
15.1 OEM Service Interval Look Up
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
15.2 Maintenance Needs Tracking    
15.3 Customer History    
Average of Category Fifteen (Vehicle Maintenance Tools) Subcategories    
16.1 Prompts Sales Opportunities During Write Up    
16.2 Standardizes Sales Processes
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
16.3 Sales Maximization and Sales Management Tools Reports
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Sixteen (Sales Maximization and Sales Management Tools) Subcategories    
17.1 Assignable Fields
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.2 Customized Configurations
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.3 Customizable Documents    
17.4 Special Situations Functionality
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.5 Interconnectivity
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.6 Capacity to Accomodate Shop Growth
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
17.7 Custom Reporting
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Seventeen (Flexibility) Subcategories    
18.1 Work Flow Status    
18.2 Shop Loading
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
18.3 Dispatching
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Eighteen (Workflow / Dispatching Management) Subcategories    
19.1 Customer Authorizations    
19.2 Disclaimers
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.3 Electronic Document Management
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.4 Business Planning Tools
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.5 Human Resources Management
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
19.6 Documents Important Incidents and Information    
Average of Category Nineteen (Empowerment of Good Business Practices) subcategories    
20.1 Purchasing    
20.2 Core Tracking    
20.3 Consignment Handling
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.4 Physical Inventory Taking
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.5 Inventory Forecasting
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.6 Inventory Stocking and Reordering
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
20.7 Bar Coding
3
 This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Category Twenty (Inventory Management) subcategories    
Program Section Score    
Vendor Section Score  
Total Score    

x Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.

 

 

 

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