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Aftersoft Network N.A. Inc.
www.aftersoftna.com
Products
VAST Software
Aftersoft Network N.A. Inc. Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
4 |
Aftersoft Network reports response times for VAST of thirty (30) to sixty (60) minutes for non-critical cases and immediate to fifteen (15) minutes for critical cases even though they have a large number of users. My experience has also been that they have an above average response time when I contact the company. |
| 1.3 Self Help Communication Tools |
3 |
VAST has an average number of good self help communication tools. |
| Average of Section One Items |
3.33 |
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| 2.1 Built In Help |
3 |
I'm not sure how complete the built in help is. The company did tell me it is not context sensitive. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
4 |
Aftersoft Network is adding new/improved signicant functionality regularly. Aftersoft is keeping up with technology and the needs of shops. |
| 5. Advertising Claims |
0 |
 Unacceptable advertising claims found on web site. |
| 6. Customer Satisfaction |
3 |
Based on limited information, VAST by Aftersoft Network seems to have an average level of customer satisfaction. I'd like to get more feedback from recent and existing users before stating this score is given with a high degree of confidence. |
| Total Score |
16.33 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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