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Alldata
www.alldata.com/products/scpccz/
Products
Alldata Manage Software
Alldata Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
2 |
 Based on my communications with Alldata's support and the company in general they seem to have a slow response time. |
| 1.3 Self Help Communication Tools |
0 |
I found no self help communications tools on Alldata's web site. |
| Average of Section One Items |
1.67 |
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| 2.1 Built In Help |
3 |
Built in help topics for Alldata Manage (Service Center Elite) is not very thorough. They are more of an overview or introduction to each feature. Even though about 60% of topics have video clips, overall built in help for Alldata Manage (Service Center Elite) is average. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
2 |
Rate of development has slowed recently on Alldata Manage (Service Center Elite). Many updates are mostly bug fixes. |
| 5. Advertising Claims |
5 |
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| 6. Customer Satisfaction |
2 |
Large percentage of Alldata Manage (Service Center Elite) users are dissatisfied and stop using the program after a while. |
| Total Score |
16.67 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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