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GenesisFour
www.genesisfour.com/
Products
ServiceShop
Service2000
Senior Service Manager
Old legacy program.
GenesisFour Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
3 |
GenesisFour's response has typically been about average. |
| 1.3 Self Help Communication Tools |
3 |
GenesisFour has an average number of good self help communication tools. |
| Average of Section One Items |
3 |
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| 2.1 Built In Help |
3 |
GenesisFour's built in help is average. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
2 |
 Mainly bug fixes. Little significant development. GenesisFour is not keeping pace with their competitors. Their program is becoming less and less competitive. |
| 5. Advertising Claims |
0 |
Unacceptable advertising claims found on web site. |
| 6. Customer Satisfaction |
2 |
Few, if any, raving fans; many dissatisfied users. |
| Total Score |
13 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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