Mitchell Repair Information Company

www.mitchell1.com/

Products

Mitchell 1 Manager

Mitchell 1 Enterprise Manager

Mitchell Repair Information Company Preliminary Vendor Evaluation Report

	Scores	Comments
1.1 Reasonable Support Pricing Policies	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
1.2 Speed of Support Responses	2	Based on my inquiries to support and the company in general, response seems to be very slow. I would like feedback from several others people before stating a have high confidence in this score.
1.3 Self Help Communication Tools	5	Excellent range of self help communication tools was found on their web site.
Average of Section One Items	3.33
2.1 Built In Help	4	Mitchell 1 Manager built in help seems to be above average.
3.1 Database Access	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
3.2 Code Escrow	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
Average of Section Three Items	3	This item is not evaluated in the preliminary vendor evaluation round. A default value was used.
4. Rate of Development	4	Rate of development of Mitchell 1 Manager series is above average. Mitchell adds new/improved features regularly and generally keeps up with technology and the needs of shops.
5. Advertising Claims	0	Unacceptable advertising claims found on Mitchell's web site and in their brochure.
6. Customer Satisfaction	3	Mtichell has an average balance of dissatisfied users and raving fans.
Total Score	17.33

Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.