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NAPA Auto Parts
www3.napatracs.com/NapaTracs/index.aspx
Products
NAPA TRACS
NAPA Auto Parts Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
2 |
 Based on my communications with NAPA TRACS support department and the company in general their support response seems to be slow. I'd like to get feedback from users before stating this score with a high degree of confidence. |
| 1.3 Self Help Communication Tools |
2 |
Only a few self help communication tools were found. |
| Average of Section One Items |
2.33 |
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| 2.1 Built In Help |
3 |
NAPA TRACS bult in help is average. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
3 |
Rate of development for NAPA TRACS is average. |
| 5. Advertising Claims |
0 |
Unacceptable advertising claims found on web site. |
| 6. Customer Satisfaction |
3 |
Customer's satisfaction with NAPA TRACS is average. |
| Total Score |
14.33 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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