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Progressive Automotive Systems
www.rowriter.com/
Products
R.O. Writer
Progressive Automotive Systems Preliminary Vendor Evaluation Report
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Scores |
Comments |
| 1.1 Reasonable Support Pricing Policies |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 1.2 Speed of Support Responses |
2 |
 R.O. Writer seems to currently have a slow response time that can often exceed three hours based on some users I have communicated with. |
| 1.3 Self Help Communication Tools |
4 |
I found an above average number of good self help communication tools on R.O. Writer's web site. |
| Average of Section One Items |
3 |
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| 2.1 Built In Help |
4 |
R.O. Writer's built in help is generally up to date and complete. |
| 3.1 Database Access |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 3.2 Code Escrow |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| Average of Section Three Items |
3 |
This item is not evaluated in the preliminary vendor evaluation round. A default value was used. |
| 4. Rate of Development |
2 |
New/improved functionality is added to R.O. Writer regularly. R.O. Writer is generally kept up to date with technology and the needs of shops however, the last few updates have resulted in serious bugs that the company has not been able to resolve. |
| 5. Advertising Claims |
5 |
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| 6. Customer Satisfaction |
2 |
R.O. Writer usually has an average mix of raving fans and dissatisfied users based on several users I have communicated with. Lately I've been getting results of people who have had problem with a recent update. They have stated that for months they have tried to get help resolving the serious issues they have had. Unfortunately they have been mainly ignored. |
| Total Score |
19 |
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Indicates the item does not currently meet the standards. Certification cannot be given until all required items meet the standards.
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